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Assistant Director of Technical Support

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Position is based in the Arlington, WI area (approx 30 minutes north of Madison WI). Position requires current experience servicing biomedical instrumentation. Initially, the person hired will be doing hands-on servicing of biomedical equipment. The current Director of Technical Support will be retiring and the hiring company would like to have a person in place to promote into the position. As you prove yourself, there is the opportunity of a promotion to Director of Technical Support. The Assistant Director of Technical Support will be involved with the following: a) assist in overseeing & supervising the repair depot activities to meet the client’s needs, b) provide a successful service outcome for the client’s end users, c) supervise inventory and parts logistics process for the handling and distribution of client inventory, d) provide client product training as necessary, and e) ensure that all support needs are being met. There are also administrative and financial elements in support of the responsibilities described (Hiring, Spending Authority).
Beginning in the early ’70’s, this company was formed by a group of independent medical equipment maintenance firms who wanted to share technical expertise and resources. Today, the company is a certified group of 50 companies with more than 90 offices and 330+ field service technicians throughout the United States and Canada. The company is the most experienced provider of independent medical and laboratory equipment service in the world.
You will be responsible for 6 direct reports within the service operation. The company is serious about grooming the person hired and eventually promoting the person to “Director of Technical Support”. Very limited overnight travel will be required.
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