Featured Job

DIRECTOR, TECHNICAL SUPPORT

Back to Search Adel-Lawrence Associates

Manufacturer of medical imaging equipment is in need of a Director of Technical Support who will be based in the greater Boston MA area.  MUST have experience leading a Customer Support / Client Support / Tech Support department that is providing support on a product (rather than help desk/desktop support).  They are looking for someone who has led these call-center-type departments.
 
Benefits
  • Medical, Dental, Vision, STD, LTD, Life Insurance
  • 401K
  • PTO, paid holidays, vacation
  • Tuition reimbursement
  • Employee stock purchase plan
  • Affordable Legal Assistance
  • Work life balance
  • Strong company culture
  • Annual bonus target is 25% of salary
 
Responsibilities
  • Develop key metrics & performance indicators to measure overall customer experience.
  • Will have 6 direct reports.
  • Position reports to VP Tech Support & Field Service
  • Provide a foundation for continuous improvement.
  • Evaluate and implement programs that  increase customer satisfaction.
  • Drive company’s customer support activities, policies, objectives, and initiatives.
  • Manage, coach, and develop staff.
  • Drive employee performance by establishing realistic objectives
  • Prefer someone who resides in the greater Boston MA area, but might consider some relocation assistance.
 
Qualifications
  • Bachelor’s Degree, with training & experience in Business Administration or Business Management is required.
  • Experience in the medical device, diagnostics, or healthcare industry is REQUIRED.  Medical imaging experience is a plus.
  • 10+ years of related job experience which must include leadership experience within customer, technical or field support  IN THE MEDICAL DEVICE INDUSTRY.
  • Experience working in ERP systems with Oracle experience desired.
  • May require travel up to 25%.
  • Once again, please note, that they want experience leading a Customer Support / Client Support / Tech Support department that is providing support on a product (rather than help desk/desktop support).  They are looking for someone who has led these call-center-type departments.
 
 
Apply for job |
Upload your CV/resume or any other relevant file. Max. file size: 2 MB.

Have questions about this opportunity?   Contact Us |